FAQ

1) Where do you ship?
Limited to the United States, France, Germany, Austria, and the Netherlands.

2) How much is shipping?
Within the United States, orders of $120 or more qualify for free standard shipping; for orders under $120, a flat-rate shipping fee of $15 applies. The final shipping cost will be displayed before you proceed to checkout.

For other EU countries, free standard shipping is available on orders of €120 or more; for orders below €120, a flat-rate shipping fee of €15 applies. The final shipping cost will be displayed before you proceed to the checkout process.

3) How long does processing take?
Typically 1–2 business days (excluding weekends and holidays).

4) How long does delivery take?
Typically 3–7 business days after shipment (may vary due to carrier operations and other conditions).

5) Do you provide tracking?
Yes, when available. Tracking may take 24–48 hours to update after the first carrier scan.

6) What payment methods do you accept?
Visa and Mastercard.

7) Are taxes charged at checkout?
Product prices include taxes. We do not add additional tax at checkout.

8) Can I cancel my order?
If your order has not shipped, we will make a reasonable effort to cancel it. If it has already shipped, it cannot be canceled and you may request a return after delivery (eligibility applies). See our Returns & Refund Policy.

9) What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will review and provide an appropriate resolution.

10) What is your return policy?
You may request a return within 30 days of delivery (eligibility applies). Refunds are typically processed within 10 business days after approval.